Customer Engineering, Hardware
佣金
MemryX_美商邁瑞科技有限公司台灣分公司

軟體
韌體工程師
積極招募中更新

職缺描述

This role reports to the System Engineering team and will be responsible for customer hardware support. It is a high impact role that requires involvement in customer engagement and operations, identifying customer requirement, board evaluation, MemryX MXM ASIC and module integration, customer documentation, issue tracking and resolution, and establishing strong customer partnerships.

• Drive customer issue resolution over supported product features with internal laboratory and in the field test/debug, working closely with ASIC/FW/SE teams.
• Provide customer support for design-in activities with MemryX ASIC and modules.
• Perform customer board review services including schematic, layout, signal integrity, power and thermal solution.
• Generate collateral and documentation such as checklists and best practices.
• Debug customer failures, RMA, problems, including on-site support as needed.
• Host training on products for customers and sales teams.
• Ensures quality customer issue resolution with Service Level Agreement
• Build close relationship with clients and publish regular progress report.

職缺需求

• BS/MS in EE/ECE with 7+ years of experience in Embedded/PC Systems, Customer Engineering.
• Hands-on experience on customer support with ASIC/Module and various host platforms.
• Familiar with issue analysis/debugging of high-speed interfaces like PCIe/USB/DDR.
• Strong written and verbal communication skills and track record in driving solutions
• Self-driven, organized with strong technical skills.
• Natural curiosity drives interest in learning new skills and figuring out challenges

其他條件

What we would be happy to see:
• Hands-on experience of PCIe based ASIC support with various formfactors.
• Embedded, PC systems experience with Linux/Windows OS.
• Knowledge of ASIC design and board level implementation flow.
• Some knowledge of Python and/or C++
• Some knowledge of AI at the edge and how inference work

職缺狀態描述

出差外派

不需出差

上班時段

日班

遠端工作

現場

上班地點

台灣新竹縣竹北市復興一街251號

休假制度

符合勞基法

可到職日

依面談為主

招募人數

1人

股票與獎金

無

工作經歷

5-10年

學歷要求

大學或同等學歷以上

語言要求

英文

薪資待遇補充說明

固定或變動薪資因個人資歷或績效而異

儲存 立即應徵
職缺資訊
  • 新竹
  • 台灣新竹縣竹北市復興一街251號
  • 全職
  • 166667 ~ 250000 TWD / 月
  • 不少於 2000000 TWD / 年
  • 無管理責任
  • 合作獵才顧問
職缺聯絡人
限定檢視
限定檢視

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