Customer Engineering, Hardware
佣金
Job Description
This role reports to the System Engineering team and will be responsible for customer hardware support. It is a high impact role that requires involvement in customer engagement and operations, identifying customer requirement, board evaluation, MemryX MXM ASIC and module integration, customer documentation, issue tracking and resolution, and establishing strong customer partnerships.
• Drive customer issue resolution over supported product features with internal laboratory and in the field test/debug, working closely with ASIC/FW/SE teams.
• Provide customer support for design-in activities with MemryX ASIC and modules.
• Perform customer board review services including schematic, layout, signal integrity, power and thermal solution.
• Generate collateral and documentation such as checklists and best practices.
• Debug customer failures, RMA, problems, including on-site support as needed.
• Host training on products for customers and sales teams.
• Ensures quality customer issue resolution with Service Level Agreement
• Build close relationship with clients and publish regular progress report.
Job Requirement
• BS/MS in EE/ECE with 7+ years of experience in Embedded/PC Systems, Customer Engineering.
• Hands-on experience on customer support with ASIC/Module and various host platforms.
• Familiar with issue analysis/debugging of high-speed interfaces like PCIe/USB/DDR.
• Strong written and verbal communication skills and track record in driving solutions
• Self-driven, organized with strong technical skills.
• Natural curiosity drives interest in learning new skills and figuring out challenges
Other Conditions
What we would be happy to see:
• Hands-on experience of PCIe based ASIC support with various formfactors.
• Embedded, PC systems experience with Linux/Windows OS.
• Knowledge of ASIC design and board level implementation flow.
• Some knowledge of Python and/or C++
• Some knowledge of AI at the edge and how inference work
Job Status Description
Expatriate
No business trip required
Working Hours
Day Shift
Remote Work
On-site
Job Location
台灣新竹縣竹北市復興一街251號
Holiday
Complies with Labor Standards Act
Onboard Day
Based on interview
Number of Vacancies
1 person
Stock and Bonus
None
Experience Required
5-10 years
Education Required
University / Bachelor degree or equivalent
Language Required
Additional Salary Information
固定或變動薪資因個人資歷或績效而異
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