Customer Engineering, Hardware
Commission
Job Description
This role reports to the System Engineering team and will be responsible for customer hardware support. It is a high impact role that requires involvement in customer engagement and operations, identifying customer requirement, board evaluation, MemryX MXM ASIC and module integration, customer documentation, issue tracking and resolution, and establishing strong customer partnerships.
• Drive customer issue resolution over supported product features with internal laboratory and in the field test/debug, working closely with ASIC/FW/SE teams.
• Provide customer support for design-in activities with MemryX ASIC and modules.
• Perform customer board review services including schematic, layout, signal integrity, power and thermal solution.
• Generate collateral and documentation such as checklists and best practices.
• Debug customer failures, RMA, problems, including on-site support as needed.
• Host training on products for customers and sales teams.
• Ensures quality customer issue resolution with Service Level Agreement
• Build close relationship with clients and publish regular progress report.
Job Requirement
• BS/MS in EE/ECE with 7+ years of experience in Embedded/PC Systems, Customer Engineering.
• Hands-on experience on customer support with ASIC/Module and various host platforms.
• Familiar with issue analysis/debugging of high-speed interfaces like PCIe/USB/DDR.
• Strong written and verbal communication skills and track record in driving solutions
• Self-driven, organized with strong technical skills.
• Natural curiosity drives interest in learning new skills and figuring out challenges
Other Conditions
What we would be happy to see:
• Hands-on experience of PCIe based ASIC support with various formfactors.
• Embedded, PC systems experience with Linux/Windows OS.
• Knowledge of ASIC design and board level implementation flow.
• Some knowledge of Python and/or C++
• Some knowledge of AI at the edge and how inference work
Job Status Description
Expatriate
No business trip required
Working Hours
Day Shift
Remote Work
On-site
Job Location
台灣新竹縣竹北市復興一街251號
Holiday
Complies with Labor Standards Act
Onboard Day
Based on interview
Number of Vacancies
1 person
Stock and Bonus
None
Experience Required
5-10 years
Education Required
University / Bachelor degree or equivalent
Language Required
Additional Salary Information
固定或變動薪資因個人資歷或績效而異
Hiring Companies More Jobs
MemryX_美商邁瑞科技有限公司台灣分公司
MemryX Inc is a USA-based startup company specializing in AI accelerator design, with office in Taipei內湖 . MemryX is backed by prominent investors and industry leaders, and offers a great career opportunity for both young and experienced engineers, with competitive compensation and benefits. We wel......
- Semiconductor、Artificial Intelligence / Machine Learning
- 10-50 employees
- 臺北市內湖區瑞光路583巷23號2樓
Be the First to Apply for These Hot Jobs!
雲盛科技股份有限公司
雲端銷售業務代表 / 商務開發 Cloud Service Sales / Business Developer
【工作內容】 • 開發潛在企業客戶，推廣公司雲端服務與解決方案 • 進行客戶需求訪談，介紹產品功能與服務方案 • 與技術團隊合作，規劃並提出客製化雲端解決方案 • 負責報價、合約洽談、簽約與客戶關係維繫 • 追蹤客戶使用狀況，協助續約、升級與交叉銷售 • 依公司流程回報業務進度與銷售狀況 • 負責業務推展，傳達及說明公司各項業務重大訊息、活動及產品 • 需具備樂觀進取，認真負責與抗壓性高...
- No Management Responsibility
- Actively Recruiting
宏偉營造股份有限公司
專案經理
工作內容 1. 負責工程專案之整體統籌與管理，確保專案於工期、品質、成本及安全等目標內執 行。(15%) 2. 專案管理窗口，整合業主、監造、設計及施工單位之需求與決策。 (15%) 3. 督導工程進度、品質、成本及工地安全衛生管理，即時掌握並處理異常狀況。(15%) 4. 規劃及控管工程整體與分項施工進度。(10%) 5. 協調各工項施工順序與介面，確保施工流程順暢。(10%) 6. 建立並督導工程品質管理制度，確保施工成果符合圖說、規範與契約要求。(10%) 7. 監督工地勞工安全衛生計畫之執行，確保符合法規與公司安衛規定。(3%) 8. 處理工程缺失、品質異常及工安事件...
- Manage 6~10 people
- Actively Recruiting
Join Us
Your Professional Recruitment and Talent Acquisition Partner.
Supporting You Every Mile of Your Career and Hiring Journey.